Common questions about repairs, pricing, and how I work.
I aim to sort most software repairs, health-checks and virus removals within 24 hours of dropping the PC off. Hardware repairs may take longer if parts are required or for intermittent faults.
As a solo technician, I'm often hands-on fixing computers and can't always answer calls immediately. Text messages and WhatsApp let me respond quickly between tasks — meaning you get a faster reply. I typically respond within 2 hours during business hours. You can still call, just be aware messaging usually gets you a quicker response.
In some circumstances it may be an advantage to visit your home or business. However, my prices are geared to in-workshop repairs to keep costs down. In-home service is available at £50 per hour.
Yes, occasionally, for people who cannot bring the device in due to disability, transport problems etc. Please just ask.
When equipment is brought in intending to be repaired here, if I cannot fix it or you feel it is beyond economical repair, there is no charge for the diagnostic service. For equipment brought in for a diagnostics-only or insurance quote service (not intending to repair here), a £30 charge applies.
Liquid damage assessments cost £40. This covers the extended time needed to investigate the extent of damage and clean components. A written report is included which can be presented to your insurance company.
The workshop is based in Gloucester. I serve all of Gloucestershire including Cheltenham. In-home visits are available — ask for details.
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